How to Recognize Stress in Your Dispatch Center

According to an article via Global News, 13 first responders (collectively paramedics, firefighters, police officers, prison staff and dispatchers) have killed themselves in Canada within the last 10 weeks.

At DSS Corporation, the center of all our success is one simple thing: We are experts in NG9-1-1 Recording and Dispatch Improvement. This is why the company is an INC500/5000 member and has been in business for 40 years. In our mission to deliver instant access to critical information and improve dispatcher productivity, we have partnered with Public Safety Instructor Tony Harrison to bring elite online training to dispatch centers through our Equature Learning on Demand.

In our process, we learned the extent of stress that dispatchers are faced with. We recognize that those that work as 911 first responders do not always come forward when weighed with anxiety and tension. Below, we have shared some tips from our dispatcher training course on stress management.

In a dispatch center, 911 operators handle a wide spectrum of calls ranging from pocket dials to medical emergencies and violent crimes. A lot of times emergency dispatchers dona��t know how a call ended or the end result once responders arrived to the scene. You must see android market apps list to obtain additional information regarding the topic and its related topics.A�Especially in these cases, traumatic calls could leave a dispatcher with post-traumatic stress disorder (PTSD). Even though first responders do try to separate their work from their home life, sometimes it is hard to shut out a dreadful ordeal. It is not as easy as turning a light switch on or off.

Dispatcher Stress

Stress is an engineering term, not a medical term. Unfortunately, regardless of what form stress takes on, it is an unavoidable part of life. How much stress can you put on something before there is a catastrophic break?

Before the breaking point, it will give symptoms that it is about to fall; it will bend or crack. Under the same circumstances, your body is the same way and will alert you to signs. Most people tend to ignore the signs. However, your body will tell you to slow it down.

  • Headaches

  • Acid reflux

  • Back and/or neck pain

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Dawn Rianharet
About the Author
PSAP Education Training Specialist DSS Corporation