“The Two Keys to Training”

The key to any good communications center is longevity. The longer you can keep a good dispatching program in place the better. Communication centers that stand the test of time often have systems in place that keep them running, even when new employees are hired and old veterans...

“Keep a Cool Head”

People screaming! Sirens buzzing! shots firing! Houses burning! It’s safe to say there is hardly a dull moment in the field of public safety. Sadly, all of this commotion and action can build up deadly levels of stress in those who selflessly work to keep everyone else...

“Divided and Conquered”

The public safety mechanism is much like that of a car; it is made of numerous different parts that must all work together smoothly in order for it to function properly. If one part of a car isn’t working the way it should, the entire vehicle suffers as a whole. Like the car, we...

“Radio Rules”

Lights flashing! Tires scratching! What started as a routine speeding stop has now taken a sinister turn; the chase is on! The officer who initiated the stop now hops on the radio relaying that the car has sped off and he is in hot pursuit. As other officers quickly try to gather...

How to be a SUPERVISOR: Know When to Hold ‘Em, Know When to Fold ‘Em

In our world today there has been an increasing trend in the amount of lawsuits against public safety agencies. As people become more legally conscientious, they are capitalizing on our legal system and forcing some agencies to hand over millions of dollars in settlements. But...

“Asking The Right Questions”

Have you ever known someone that loves to ask questions? At first, you have no problem with feeding their curiosity but it can feel invasive at times. These people make you feel like an interrogation is taking place which can really test your patience. While this trait may be...

Free Webinar: Communications in the Dispatch Center

Free Webinar: Communications in the Dispatch Center DSS Corporation will be hosting a free webinar on August 13th 2015, at 1:00 pm EST / 10:00 am PST. Here are the details: Communications in the Dispatch Center We will: Examine attitudes in Dispatch Discuss conflict resolution...

Quote of the Week – Values

Friday I ran an appointment in Washington.   Overall it went well.  Coming home I saw something unimaginable. A young person jumped off the over pass and landed on a car on I5.  This horrible event has consequences.  The person who jumped happened to be a 7th grade girl.   The...