“The Two Keys to Training”

The key to any good communications center is longevity. The longer you can keep a good dispatching program in place the better. Communication centers that stand the test of time often have systems in place that keep them running, even when new employees are hired and old veterans...

“Divided and Conquered”

The public safety mechanism is much like that of a car; it is made of numerous different parts that must all work together smoothly in order for it to function properly. If one part of a car isn’t working the way it should, the entire vehicle suffers as a whole. Like the car, we...

“Understand The Circle”

It’s Saturday night, you’re halfway through your shift as the late night supervisor. It’s the third week of the month, which means at anytime you can expect a call from Mrs. Johnson reporting that her husband has lost control again and is going after her. Sure enough, your phone...

“Radio Rules”

Lights flashing! Tires scratching! What started as a routine speeding stop has now taken a sinister turn; the chase is on! The officer who initiated the stop now hops on the radio relaying that the car has sped off and he is in hot pursuit. As other officers quickly try to gather...

“The Power of Your Voice”

Human beings are creatures of communication. Our world today signifies that; we are patched into a global network that thrives off the transferring of information from person to person, country to country, and continent to continent. Few people know the importance of...

“Break Out Your Inner Shakespeare”

Training is the foundation on which we build our dispatchers. Dispatchers must be given the knowledge to execute their job efficiently and correctly. However, many agencies experience budget cuts and cannot give their dispatchers the quality training they need; when instances...

“Plan Ahead”

What is your agency’s plan for an active shooting at the local middle school? What about for a massive flood that renders your roads useless? How about for a thunderstorm that causes a widespread power outage? Or for when a blizzard tears through your jurisdiction making the...

How to be a SUPERvisor: Laying Down The Law

Earlier this week there was a news story released regarding a case of taking prescription pills in the communications center. Sandusky Dispatcher, Adam Herrera, is currently on paid administrative leave as he is under investigation for dispatching under the influence of various...

“What is NG9-1-1?”

NG9-1-1 is the future of Public Safety. It will revolutionize the way first responders hear, respond to, and handle emergencies in the years to come. But how and why is NG9-1-1 so important? First, NG9-1-1 will allow for PSAPs to collect and respond to text messages. With t...

“A Call of Mythical Proportions”

Anyone working in public safety for an extended amount of time will come across at least one situation that seems more comical than dangerous. Earlier this summer, I did a ride-along with my local police department. During the night, we received a call about a man who was trying...
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