“Communication”

Effective communication is required for continuous learning and improvement.  A couple of critical aspects of communication: Active Listening Mirroring – Reconfirming your understanding of what was said Measured outcomes with actions. Sticking to the facts is much easier...

“The Two Keys to Training”

The key to any good communications center is longevity. The longer you can keep a good dispatching program in place the better. Communication centers that stand the test of time often have systems in place that keep them running, even when new employees are hired and old veterans...

“Keep a Cool Head”

People screaming! Sirens buzzing! shots firing! Houses burning! It’s safe to say there is hardly a dull moment in the field of public safety. Sadly, all of this commotion and action can build up deadly levels of stress in those who selflessly work to keep everyone else...

“Divided and Conquered”

The public safety mechanism is much like that of a car; it is made of numerous different parts that must all work together smoothly in order for it to function properly. If one part of a car isn’t working the way it should, the entire vehicle suffers as a whole. Like the car, we...

“What’s Bugging You?”

Anyone in the professional world knows quite well that they lead two lives; a work life and a personal life. In a theoretical setting, we are expected to leave work issues at work and personal drama at home. Unfortunately, this is nearly impossible, especially in the field of...

“Happy Telecommunicators’ Week”

Behind every emergency lies that dispatcher who took the call. Without dispatchers to coordinate a public safety response, no one would have made it to the house fire on main street. Public safety is indeed a team sport: fire, EMS, and police work in unison to ensure that all...

“Understand The Circle”

It’s Saturday night, you’re halfway through your shift as the late night supervisor. It’s the third week of the month, which means at anytime you can expect a call from Mrs. Johnson reporting that her husband has lost control again and is going after her. Sure enough, your phone...

“Radio Rules”

Lights flashing! Tires scratching! What started as a routine speeding stop has now taken a sinister turn; the chase is on! The officer who initiated the stop now hops on the radio relaying that the car has sped off and he is in hot pursuit. As other officers quickly try to gather...

“The Power of Your Voice”

Human beings are creatures of communication. Our world today signifies that; we are patched into a global network that thrives off the transferring of information from person to person, country to country, and continent to continent. Few people know the importance of...

“Plan Ahead”

What is your agency’s plan for an active shooting at the local middle school? What about for a massive flood that renders your roads useless? How about for a thunderstorm that causes a widespread power outage? Or for when a blizzard tears through your jurisdiction making the...