“The Two Keys to Training”

The key to any good communications center is longevity. The longer you can keep a good dispatching program in place the better. Communication centers that stand the test of time often have systems in place that keep them running, even when new employees are hired and old veterans...

“The Power of Your Voice”

Human beings are creatures of communication. Our world today signifies that; we are patched into a global network that thrives off the transferring of information from person to person, country to country, and continent to continent. Few people know the importance of...

“How to be a SUPERvisor:The Thirst for Knowledge”

Grand theft auto…Domestic violence…Structure fire…Child not breathing… These are all situations that those who work in public safety can be called out to. In this field, literally anything can happen! But how do you prepare your dispatchers to deal with anything...

“End The Streak”

Sandy Hook, San Bernardino, Aurora, Virginia Tech, and the list goes on and on. Our nation has been plagued by shootings.More and more, people are using violence and terror as coping methods, their tools for letting out frustrations, or worse: political and terrorist agendas. The...

“CYA: Cover Your A…gency: Why Dispatchers Get Sued”

As our society becomes more and more litigious, protecting yourself and your agency is of utmost importance. No one wants to see their PSAP on CNN because they themselves had a bad call. As frontline dispatchers, you are often at times the first ones exposed to an emergency and...

“CYA: Cover Your A…gency: Oversight”

In my spare time I like to play video games, one of my favorites being Call of Duty. In one of the missions, the US is being invaded by Russia. As the invasion sets in full swing, the gamer plays as part of a small army ranger platoon in the mix of the battle. As the mission goes...

“Don’t Grade Easy”

Were your best sports coaches easy on you? Did they let you slide by with unsatisfactory effort or did they push you to your greatest potential? Hopefully, your coaches pushed you as hard as mine pushed me. My coaches strived to make me the best I could be both on and off the...

“A Call of Mythical Proportions”

Anyone working in public safety for an extended amount of time will come across at least one situation that seems more comical than dangerous. Earlier this summer, I did a ride-along with my local police department. During the night, we received a call about a man who was trying...

“Butt Dial Bandit”

When a dispatcher picks up a 9-1-1 call, they have no idea what could be lurking on the other side. They could be answering a call for domestic violence, a shooting, or something as trivial as laundry theft. Most call centers are extremely busy and train their dispatchers to...

“Asking The Right Questions”

Have you ever known someone that loves to ask questions? At first, you have no problem with feeding their curiosity but it can feel invasive at times. These people make you feel like an interrogation is taking place which can really test your patience. While this trait may be...
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