“The Two Keys to Training”

The key to any good communications center is longevity. The longer you can keep a good dispatching program in place the better. Communication centers that stand the test of time often have systems in place that keep them running, even when new employees are hired and old veterans...

“Keep a Cool Head”

People screaming! Sirens buzzing! shots firing! Houses burning! It’s safe to say there is hardly a dull moment in the field of public safety. Sadly, all of this commotion and action can build up deadly levels of stress in those who selflessly work to keep everyone else...

“Divided and Conquered”

The public safety mechanism is much like that of a car; it is made of numerous different parts that must all work together smoothly in order for it to function properly. If one part of a car isn’t working the way it should, the entire vehicle suffers as a whole. Like the car, we...

“Happy Telecommunicators’ Week”

Behind every emergency lies that dispatcher who took the call. Without dispatchers to coordinate a public safety response, no one would have made it to the house fire on main street. Public safety is indeed a team sport: fire, EMS, and police work in unison to ensure that all...

“The Power of Your Voice”

Human beings are creatures of communication. Our world today signifies that; we are patched into a global network that thrives off the transferring of information from person to person, country to country, and continent to continent. Few people know the importance of...

“Break Out Your Inner Shakespeare”

Training is the foundation on which we build our dispatchers. Dispatchers must be given the knowledge to execute their job efficiently and correctly. However, many agencies experience budget cuts and cannot give their dispatchers the quality training they need; when instances...

“How to be a SUPERvisor:The Thirst for Knowledge”

Grand theft auto…Domestic violence…Structure fire…Child not breathing… These are all situations that those who work in public safety can be called out to. In this field, literally anything can happen! But how do you prepare your dispatchers to deal with anything...

How to be a SUPERvisor: Laying Down The Law

Earlier this week there was a news story released regarding a case of taking prescription pills in the communications center. Sandusky Dispatcher, Adam Herrera, is currently on paid administrative leave as he is under investigation for dispatching under the influence of various...

How to be a SUPERvisor: Master the Infrastructure

What does every dispatcher have in common? Surprisingly the answer is quite simple, they were all trainees at one point. When asked about their trainee days, some dispatchers look up to and idolize their trainers, others not so much. In order to be a SUPERvisor, having an...

How to be a SUPERvisor: Policy, Policy, Policy

Part of being in charge is having to watch over others as they do their job and interact in the workplace. Sadly, this can put supervisors in awkward positions as they deal with behavioral violations that seem more common on an elementary school playground. In our Learning on...