Rising your Strength

I have been watching the Berkshire 2017 Annual meeting.  It is very interesting to watch Warren Buffet (86 years old) and Charlie Munger (93 years old) answer questions off the top their heads about their business for 5 hours. There are several great lessons and a ton of wisdom...

The Positive Outcomes

Great Super Bowl game last night.  First OT in history with the Pats scoring 25 unanswered points.  Bottom line, tons of great lessons: 1. Team unity & Team work always beat individual talent. 2. The game is not over until it is over 3. Action always beats reaction –...

“Discipline and Determination”

Grit, discipline and determination are all muscles that develop with use.  The more you do, the better the results.  Tthings are changing fast and we are required to do the necessary learning to not only survive but thrive. Quote of the week: If you care at all you will get some...

“What’s Bugging You?”

Anyone in the professional world knows quite well that they lead two lives; a work life and a personal life. In a theoretical setting, we are expected to leave work issues at work and personal drama at home. Unfortunately, this is nearly impossible, especially in the field of...

Quote of the Week – “FOCUS”

Do today what others won’t so we can do tomorrow what others can’t In our quest to be the best team in our industry we need to understand a couple of stats. The average attention span in 2015 is 8.25 seconds.  We are .75 seconds worse than a gold fish. Average office...

“Happy Telecommunicators’ Week”

Behind every emergency lies that dispatcher who took the call. Without dispatchers to coordinate a public safety response, no one would have made it to the house fire on main street. Public safety is indeed a team sport: fire, EMS, and police work in unison to ensure that all...

“Understand The Circle”

It’s Saturday night, you’re halfway through your shift as the late night supervisor. It’s the third week of the month, which means at anytime you can expect a call from Mrs. Johnson reporting that her husband has lost control again and is going after her. Sure enough, your phone...

“The Power of Your Voice”

Human beings are creatures of communication. Our world today signifies that; we are patched into a global network that thrives off the transferring of information from person to person, country to country, and continent to continent. Few people know the importance of...

“DSS Prays For Kalamazoo”

Gunshots fired, people running on adrenaline and fear… The active shooter has struck again! No, this is not a movie. These are real life events and most importantly, innocent lives were lost. Jason Brain Dalton wreaked havoc in the state of Michigan. For us at DSS, this incident...

“How to be a SUPERvisor:The Thirst for Knowledge”

Grand theft auto…Domestic violence…Structure fire…Child not breathing… These are all situations that those who work in public safety can be called out to. In this field, literally anything can happen! But how do you prepare your dispatchers to deal with anything...