Call recording software is used for training and dispatch improvement in 911 PSAP's.  Doing monthly quality assessment can drive innovation and reduce 911 calls.  In some areas, 40% of 911 calls are pocket dials and non-emergency calls asking questions not related to 911.  Check out this article below to highlight the point:

Habits form in 21 days.  Team execution and goal attainment are habits.  The issue is things that are easy to do are also easy NOT to do.

911 is not an easy business for suppliers or for municipalities.  Dispatch Improvement is a core goal for progressive centers that want to increase citizen satisfaction.  Utilizing quality assessment and public safety recording are crucial to meet the expectations of citizens.

Continuous improvement requires one thing, slight edge behavior.   That behavior translates to daily action.  Action needs to be coordinated and crafted toward your goals.  Concepts like manifestation and “The Secret” seem outlandish at times and without action they are.  Your state of mind does control your state of being because thoughts are things.  If you are constantly reminding yourself that you are broke and take no action to fix it, you will remain broke.

Nathan Schneck is a key team member that works with us at DSS Corporation.  Nathan is part of our education team, educating PSAP professional on the impact of NG9-1-1 Call Recording.  What is unique about Nathan is his ability to do a great job and the fact that he lost his sight in an accident.  The same holds true for Junior Lolly - read below:

NG9-1-1 is a framework that is moving fast.  Unfortunately you do not have decades to adopt this new paradigm.  All around the country we see trails going in and state-wide ESInets being budgeted and implemented.   NG9-1-1 Call Recording is moving fast as well.  Take a look at what Vermont is doing on a state-wide basis:

Learning and growing need to be continuous.  In business there is a real simple phase – You are either growing or dying, there is no middle ground.  Most people enjoy sports but would people watch if one, nobody improved and two, they did not keep score? Absolutely not! 

When you read news articles, they are typically negative.  It is refreshing to read a good success story.  This news article shows the benefits of 911 Call Recording and public safety software.

Statistics that we should NOT abide by:

Location, location, location! That is the name of the game when it comes to saving lives in the PSAP dispatch center.  Dispatch Improvement increases significantly when the location is correct.  With NG9-1-1 technologies, location service enhancements will improve dramatically.  The benefits of this data being exposed to the dispatch centers are pretty clear.  What about the cost?